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Violence in the Workplace

       TITLE                                                                            Sale    Rental

SMART-START™: Attitude Meeting Opener                                  4 mins. Sale: $295 - Rental: $195

This meeting opener uses inspiring quotes wrapped around music, visual images and graphics to energize your audience about attitudes and the effects they have on relationships and companies. This meeting opener can prepare your audience for the Bad Apples™ How to Deal with Difficult Attitudes program. This program may also be used as a stand-alone for any meeting or session when you need your employees to be inspired and feeling good about understanding attitudes and how they impact others.

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Bad Apples™:How to Deal with Difficult Attitudes                         23 mins.-Sale:$695 - Rental $195  Now available in DVD format!  Get the DVD and vhs for just $895

Let's start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples™ is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace.



Like the saying "One bad apple spoils the whole bunch", one person with a bad attitude can have a negative impact on the entire team or company! Bad Apples™ is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance. Bad Apples™ can help the bad apples shine! 

Learning Objectives:

* Recognize and describe the characteristics of a bad attitude.
* Understand how negativity impacts relationships and performance.
* Identify the reason(s) for someone's poor performance.

Produced by VisionPoint

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Between You and Me: Solving Conflict                                      28 mins. Sale: $695 - Rental $165

Between You and Me is available in regular or government versions.

Help employees solve conflict before it affects performance!

A trainers' favorite since its release, this video uses believable, realistic role-plays to help employees embrace teamwork and solve their own conflicts without management intervention.

Key Training Points:

* How to understand both sides' points of view
* How to vent and neutralize emotions
* How to listen without being argumentative or judgmental 

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Conflict Resolution: A Win/Win Approach                                       25 mins. Sale: $645 - Rental: $165

All relationships experience some kind of conflict. This is normal and sometimes even necessary for continued growth and development. This new program will teach your employees to successfully resolve conflict in the workplace by mastering certain techniques that ensure a win/win situation.

Key Learning Points:

* Causes of conflict
* Skills of conflict resolution
* Communicating effectively

Conflict Resolution: A Win/Win Approach handbook
Teach your employees to diffuse workplace conflicts before they evolve into more serious problems or violence on the job. This handbook discusses understanding conflict, workplace violence, steps to resolution and more. 

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Coping with Difficult People (2 part series)                                39 mins. Sale: $795 - Rental: $250

Do the "Know-It-All Experts" and "Complainers" drive you nuts? Don't get mad--get smart!

There are ways you can survive difficult people at work! Coping with Difficult People explains six different personality types that could prevent you from doing your job adequately and what to do to gain cooperation.

From calming the "tank" to handling complainers without getting defensive yourself, this two-part video gives you the skills to identify and deal with stressful individuals, confidently.

Part 1: Know-It-All Experts, Stallers, Snipers                                                    20 mins. Sale: $450 - Rental: $165

How-To Training Points:

* How to get the know-it-all to actually listen
* How to uncover the staller's real objection
* How to appropriately inform the sniper that snide remarks are always out of line 

Part 2: Complainers, Super-Agreeables, Tanks                                                    19 mins. Sale: $450 - Rental: $165

How-To Training Points:

* How to turn a complainer into a problem-solver
* How to get the super-agreeable to make a strong commitment
* How to never argue with a tank

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Fear and Stress in the Workplace: Managing the Global Challenge    22 mins. Sale: $495 - Rental: $95

In most cases, fear can be a healthy emotion -- however, when fear escalates into anxiety, it can have adverse effects on our ability to carry out our daily functions. Fear and Stress in the Workplace: Managing the Global Challenge provides crucial tips for coping with new fears and concerns and maintaining productivity in the face of danger.

Fear and Stress in the Workplace: Managing the Global Challenge covers the following topics:

* The difference between fear and anxiety
* The many 'normal' reactions to crisis or tragedy
* Visiting the 'emotional gym' to effectively manage fear and stress
* How to control the impact of fear in the workplace
* Acknowledging and moving beyond fear
* Unexpected benefits of living through tragedy

Fear & Stress In The Workplace: Managing The Global Challenge handout
This handout provides crucial tips for coping with new fears and concerns and maintaining productivity in the face of danger.
Handouts must be purchased in packs of 10. When ordering, enter the number of packs you would like to purchase. For example, if you would like to order 50 handouts, enter "5" in the quantity field.

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The Respectful Workplace-Redefining Workplace Violence             (3 part series)  Sale: $1,462.50 - Rental $885.00  Individual parts -Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace - Redefining Workplace Violence is a resource designed to help organizations put an end to the "other" violence that affects us all.

Program 1, Opening the Right Doors - focuses on dispute resolution and defusing hostility between employees at all levels within an organization.

Key Training Points:
Defining our organization's values - how will we treat each other.
Identifying our "hot buttons". The diversity factor in workplace conflicts.
Defusing hostile situations. Where to draw the line in workplace behavior.
Alternative dispute resolution options. Mediating workplace disputes. Safety first - when to get help

Program 2, Defusing Hostility through Customer Service - addresses the issues around providing service to hostile customers.

Key Learning Points:
The Difference between a friendly and a hostile customer.
Recognizing "hot buttons" - ours and others.
The diversity factor in conflict with customers.
Defusing hostile customer service situations.
Safety issues - When to get help.

Program 3, Managing Harmony - defines the role management must play in creating and supporting a non-violent, respectful workplace.

Key Learning Points:
The organizational costs of harassment, intimidation and workplace violence.
Defining organizational values.
Personal and organization liability in cases of workplace violence.
Roots of workplace conflict.
Defusing hostile situations.
Establishing a well defined policy on harassment, intimidation and violence.
Managers and supervisors as role models for workplace behavior.

Suggested uses: Customer Service Training, Workplace Violence Training, Employee Safety Training, Workplace Values Training.  Sale $625.00 - Rental $295.00

Key Features Include:
The Respectful Workplace series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated in the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, the producer grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.

While the media has focused on the spectacular but very rare instances of extreme, lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us.

Winner Telly & Cindy Awards
Now available in DVD and VHS formats!

Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace - Redefining Workplace Violence is a resource designed to help organizations put an end to the "other" violence that affects us all.

Program 1, Opening the Right Doors - focuses on dispute resolution and defusing hostility between employees at all levels within an organization.

Key Training Points:
Defining our organization's values - how will we treat each other.
Identifying our "hot buttons". The diversity factor in workplace conflicts.
Defusing hostile situations. Where to draw the line in workplace behavior.
Alternative dispute resolution options. Mediating workplace disputes. Safety first - when to get help

Program 2, Defusing Hostility through Customer Service - addresses the issues around providing service to hostile customers.

Key Learning Points:
The Difference between a friendly and a hostile customer.
Recognizing "hot buttons" - ours and others.
The diversity factor in conflict with customers.
Defusing hostile customer service situations.
Safety issues - When to get help.

Program 3, Managing Harmony - defines the role management must play in creating and supporting a non-violent, respectful workplace.

Key Learning Points:
The organizational costs of harassment, intimidation and workplace violence.
Defining organizational values.
Personal and organization liability in cases of workplace violence.
Roots of workplace conflict.
Defusing hostile situations.
Establishing a well defined policy on harassment, intimidation and violence.
Managers and supervisors as role models for workplace behavior.

Suggested uses: Customer Service Training, Workplace Violence Training, Employee Safety Training, Workplace Values Training. 

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Solving Conflict                                                                                    Sale $695.00 - Rental $165.00

Part 1 video, 21 minutes
Part 2 video, 5 minutes with 5 vignettes & role-playing exercises

The video includes a training leader's Guide and a how-to book on managing workplace conflict.

Also available: Self-Study Workbooks (package of 10 for $99.95)
Total length 26 Minutes

A course for managers, supervisors and team leaders

Part One: Solving Conflict
Part Two: Interactive Video Exercises


Solving Conflict gives leaders the tools and confidence to deal with and solve conflicts for win-win results. Conflicts, when handled ineffectively, can create unnecessary stress and lower productivity. This video shows specific steps your employees can take to turn conflicts into positive experiences and opportunities to improve relationships.

How-to Training Points

* How to achieve win-win results
* How to develop confidence to deal with conflicts
* How to take responsibility for resolving conflicts
* How to apply ground rules and allow for ventilation of emotions
* How to offer feedback to ensure understanding of the real problem
* How to set goals and create an action plan to resolve the problem

Training program use: conflict resolution, supervisory and management training, communication, customer service, sales and stress management

Resolve employee conflicts without making enemies through the effective management intervention techniques dramatized in this video. If your managers and team leaders run for cover at the first sign of a conflict, Solving Conflict will help them overcome their resistance and get proactively involved. The video models interpersonal skills for effective conflict resolution and positive working relationships. Bonus practice sessions at the end of the tape facilitate role-playing and further discussion. 

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Workplace Violence: First Line of Defense                                    30 mins. Sale: $695.00 - Rental :$195

As the second-leading cause of workplace death, violence represents a challenge to employers who must be prepared to respond and manage these incidents. This program uses an interview with a convicted perpetrator as well as a compelling dramatization to communicate the impact of this problem.

* Consistency of the perpetrator profile
* Clear behavioral warning signs
* Typical co-worker responses to perpetrator behavior
* Concrete steps to manage incidents and prevent violence

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Workplace Violence: The Calm Before The Storm                            25 mins. Sale: $495.00 - Rental $95.00

In one year alone, workplace violence accounted for one out of five work-related deaths in the U.S.

This video program is designed to help supervisors and employees identify the warning signs of workplace violence and prevent it.

Key Learning Points:

* Characteristics of a potentially violent employee
* Violence Prevention Program
* Threat-management teams

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