Quality & Planning
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Title Price List
-Quality & Planning-
*Prices subject to change without notice. Please contact
us for latest pricing.
| Product Listing |
Prices
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Sale
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Rental
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| Customer is Always Dwight, The |
$870
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$250
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| ISO 9000: Video Series |
$695
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$195
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| ISO 9000: 2000 in Focus |
$495
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$125
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| ISO 9000: The ISO 14000 Challenge |
$395
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$95
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| Goal, The: Continuous Improvement |
$895
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$250
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| Goal, The: How-To Version |
$895
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$250
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| No Complaints? Complaints and Quality Management |
$870
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$250
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| Quality: You Don't Have to be Sick to Get Better |
$795
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$195
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| What It Really Takes to be a World Class Company |
$695
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$195
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Customer Is Always Dwight, The
#ALG-VCU001
21 minutes
Sale: $870.00
Rental: $250.00
Identify customer needs to achieve 100% quality
Supermarvelex Inc. offers an after-sales and maintenance service that is second to none. The trouble is that its customers have to use that service a lot because the products break down so often. Then there's Gizco Inc., which makes great gizmos. Its problem is that the gizmos aren't checked until they reach the shipping department. That means a lot of work can be wasted on a faulty gizmo. Dwight shows that both companies are reactive - fixing the product after it goes wrong. Instead, he suggests that they should aim for 100 percent quality the first time by applying process management. This means that every department or process, from sales to shipping, becomes directly responsible for product quality. They treat the other departments as they would a supplier or customer. Because a customer or supplier would not accept less than 100 percent, this prevents faulty goods from being handed down the line. Once that is accomplished, Dwight explains the final stage of process management - streamlining the entire process to attain maximum efficiency. Good quality management improves products and services and raises morale by encouraging every employee to feel pride in a job well done.
 | Aim for 100% quality
| Look at processes and improve the way they work
| Identify internal and external customers
| Find out what their needs are and deliver!
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ISO 9000 : Video Series (2 Part)
#CS-ISO9000Video
Sale: $695.00
Rental: $195.00
This 2-part video series will help companies comply with the standards set forth by ISO 9000 –– a series of five international quality standards. Manual available.
ISO 9000: Passport to the Future
29 minutes
Sale: $495.00
Learn the steps required to implement ISO 9000 with this informative video program. It details ISO 9001, 9002, 9003 and 9004. Produced by Coastal.
| Step-by-step instruction for certification and accreditation
| Discusses standardization, documentation and continual improvement
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ISO 9000: Six Steps to Global Quality
25 minutes
Sale: $495.00
This important video program defines ISO 9000 and discusses how implementing a quality process can benefit your organization. Produced by Coastal.
| Preparing for ISO 9000
| Explains the positive impact certification can have on your organization
| Details a company’s preparation for the Final Audit
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ISO 9000 : 2000 in Focus
#CS-NAS009
21 minutes
Sale: $495.00
Rental: $125.00
Help equip managers to contribute to their organization's ongoing quality improvement activities and business performance objectives with this video Produced by Nicholas and Smith.
| Revised ISO 9001: 2000 standards
| Two case studies connect new standards
| Application of the process
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ISO
14000: The ISO 14000 Challenge
#CS-NAS014
21 minutes
Sale: $395.00
Rental: $95.00
This important new video program is designed to train front-line supervisors, managers and forepersons. It covers three case studies and the intorduction of an effective Environmental Management System. Produced by Nicholas and Smith.
| Aspects and impacts
| Continual improvement
| Control measures
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Goal, The: Continuous Improvement
#LC-GoalIMPROVEMT
55 minutes
Sale: $895.00
Rental: $250.00
| Understand the goal of your organization
| Identify and improve the performance of "bottlenecks"
| Learn how to maximize non-bottleneck resources
| Understand and implement continuous improvement strategies
| Learn the importance of working together as a team
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Increased productivity...ongoing improvement...faster methods of decision making. These are vital to every organization, but rarely exist except in the minds of managers.
The Goal is a dramatic new video that can give your employees an entirely new insight in how to look at business.
Alex Rogo is trying to live the American dream. He has a loving family, and is head of a manufacturing plant in his hometown. Then one day, everything begins to fall apart. Company executives threaten to close the plant. Alex slowly begins to lose control of his life-until he finds Jonah. Through wisdom and intuition, Jonah educates Alex to find the true meaning of business by supplying questions instead of answers. Jonah help guide Alex...to find the true goal of his organization.
The Goal is about people trying to understand what makes their world run so they can make it better. As Alex and his team think logically about their problems, they are able to identify the "bottlenecks" in their work system and implement basic principles to improve performance.
The Goal can give your employees a perspective that won't allow them to think it is acceptable to do something just because "that's the way it was always done."
Through Alex's family struggle, as well as his problems at work, The Goal emphasizes that we tend to lose sight of the most important aspects in life.
This new video can teach your employees how to think logically and consistently to determine "cause and effect" relationships between their actions and the results. The Goal can teach ongoing improvement throughout your entire organization.
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Goal, The: How-To Version
(based on the book by Eli Goldratt)
#LC-GOAL3
45 minutes
Sale: $895.00
Rental: $250.00
Based on the best-selling business book by Eli Goldratt.
"This video takes the book and shows you 'how to' put the theorires to work
in your company."
Eli Goldratt, Author of "The Goal"
If you're charged with rallying employees behind the concepts of quality and continuous improvement, this video will put you well over your goal. An engaging "how-to" drama, this video not only demystifies corporate buzzwords like "standards" and benchmarking," but shows how your company can be run with efficiency and humanity.
Like the outstanding business book upon which it is based, The Goal is the story of how manager Alex Rogo uses principles like "bottlenecks," "throughput," and the "theory of constraints" to transform his mediocre division into a money-making machine. Alex and his team gradually reject the "common nonsense" measurements they had been using to measure productivity and discover a commonsense approach to improving the company's bottom line.
For those who have not yet read the book, the video is a good way to find out what all the "contnuous improvement" buzz is all about without having to turn a page. And for those who have read The Goal, the video is an excellent tool for spreading its important message to others...in groups, one-on-one sessions, in a brown-bag lunch, or in your corporate quality drive.
How does the "How-To" version differ from the "Dramatic Story?"
The "how-to" version features narrative overviews that support the storyline
with clearly defined, step-by-step explanations of the improvement process.
Also, the scenes that dramatize Alex's family life have been reduced to a minimum.
Included Training Items:
Includes the recently revised edition of Eli Goldratt's book, The Goal
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No Complaints? Complaints and
Quality Management
#ALG-Complaints
32 minutes
Sale: $870.00
Rental: $250.00
No Complaints? Complaints And Quality Management illustrates the vital link between customer satisfaction and total quality. The program shows practical techniques for preventing the same mistakes from occurring time and time again. It demonstrates that customer complaints are an invaluable source of information, if each is viewed as an opportunity to improve the effectiveness of people, products and process.
Even the most successful organization will sometimes have complaints. Those that remain successful know how to handle complaints to the customer’s satisfaction, learn from them, and prevent them from recurring.
| Investigate, don’t accuse
| Let staff find the solution
| Get departments to communicate
| Agree on goals and monitor progress
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Quality: You Don't Have to be Sick
to Get Better
#LC-BETTE
20 minutes
Sale: $795.00
Rental: $195.00
This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their entire organization and ultimately in the minds of the customers who benefit from the products or services supplied by their organization.
Managers and other leaders will receive practical steps for implementing quality and for showing their employees who express resistance to ongoing improvement how changes in their processes can make a tremendous impact.
| How to define needs and expectations of the customer
| How to analyze, measure, and improve work processes
| How to achieve quality at the individual level
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Handling the Sexual Harassment
Complaint
#LC-HARAM
15 minutes
Sale: $695.00
Rental: $165.00
Teach managers how to properly field a sexual harassment complaint. This video underscores the importance of protecting the victim, being accurate and sympathetic, and providing documentation. It also provides tips on keeping your employees’ minds on their jobs and your organization out of court.
| How to receive and record the sexual harassment complaint
| How to conduct an effective investigation
| How to interview the alleged offender
| How to take appropriate action
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What it Really takes to be a World
Class Company
#AKI-WorldClass
23 minutes
Sale: $695.00
Rental: $195.00
Clem Sunter explains what it really takes to be a World Class Company. He identifies seven attributes and one rule which are key to surviving in and ultimately winning the world class race. He backs up his selections with a wide variety of examples from around the world. So watch this entertaining video, learn the attributes, and graduate to world class status.
Companies with these attributes today include:
| Differentiation
| Focus
| Think Globally
| Perpetual Spirit of Innovation
| Sensitive Radar System
| Retention of Talent
| Social & Environmental Responsibility
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About Clem Sunter:
Clem Sunter is an Executive Director of Anglo American Corporation of South Africa. Born in
England and educated at Oxford University, his previous experience includes
six years as Chairman of Anglo's Gold Division, the world's largest gold producer.
He is also well known in South Africa for the "High Road" scenario he outlined
in a series of presentations in the mid-1980s, which correctly anticipated
the country's miraculous transition to a full-fledged democracy.
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