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Title Price List
-Healthcare-
*Prices subject to change without notice. Please contact
us for latest pricing.
| Product Listing |
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Prices
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Sale
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Rental
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| Bad Apples: How to Deal with Difficult Attitudes |
$695
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$195
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| Beyond Sexual Harassment |
Employee Version
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$695
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$195
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| Beyond Sexual Harassment |
Management Version
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$695
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$165
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| Don't Lose your "Patients" on the Phone |
$695
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$195
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| Handling the Sexual Harassment Complaint |
$695
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$165
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| How to Connect in Healthcare |
$795 |
$295 |
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| In This Together |
$795
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$295
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| It's Not Just About Sex Anymore: Harassment & Discrimination |
$795
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$195
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| Let's Talk: Handling the Difficult Performance Appraisal |
$795
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$195
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| Own It |
$625
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$195
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| Patterns |
3 Part Series
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$1462.20
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$885
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| Preventing Sexual Harassment |
Part 1
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$625
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$295
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| Responding to Sexual Harassment |
Part 2
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$625
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$295
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| Rights and Responsibilities |
Part 3
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$625
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$295
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| Secret of Guest Relations, The |
$495
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$195
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| Sexual Harassmemt in the Workplace..Idenify, Stop, Prevent |
Health
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$495 $495
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$195
$125
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| Sexual Harassment: It Can Happen Here |
$795
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$195
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| We Need to Talk: Coaching Employees in Healthcare |
$495
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$125
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CBad Apples: How to Deal with Difficult
Attitudes
#VPP-BAD
23 minutes
Sale: $695.00
Rental: $195.00
Let's start with the bottom line first. If you have lazy teammates, cranky customers, bossy bosses or rigid co-workers, then Bad Apples™ is for you! Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This program can give supervisors, managers and employees some practical, easy-to-use techniques for eliminating negativity in the workplace. Like the saying "One bad apple spoils the whole bunch", one person with a bad attitude can have a negative impact on the entire team or company! Bad Apples™ is a learning experience to help people understand how attitudes impact relationships and provides a process for overcoming attitudes that may be stifling their individual and team performance. Bad Apples™ can help the bad apples shine!
 | Recognize and describe the characteristics of a bad attitude.
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| Understand how negativity impacts relationships and performance.
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| Identify the reason(s) for someone's poor performance.
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| Facilitator's Guide
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| Reproducible Participant Handouts
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| Reproducible Self-Study Workbook
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| Bad Apple™ Desk Reminder
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Additional Books $12.95 each Additional Apple $5 each
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Beyond Sexual Harassment
(Employee
Version)
#LC-BEYOE
19 minutes
Sale: $695.00
Rental: $165.00
This video shows employees what constitutes unprofessional, unacceptable, or illegal behavior and how to handle harassment when it occurs.
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| How to identify harassing behavior
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| How to understand the negative impact of harassment
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| How to get involved and take action when harassment occurs
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Beyond Sexual Harassment
(Management
Version)
#LC-BEYON
15 minutes
Sale: $695.00
Rental: $165.00
Offensive and inappropriate behavior on the job doesn't have to be sexual to be harassment. This video uses realistic vignettes to show managers how to identify and prevent incidents involving age, gender, religion, and not-so-obvious forms of discrimination.
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| How to identify harassing behavior
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| How to establish that harassment is discrimination and will not be tolerated
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| How to follow through on your organization's anti-harassment policies
and procedures
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Don't Lose Your "Patients" on the
Phone
#LC-Patients
Sale: $695.00
Rental: $195.00
Patients rely on your telephone staff for speedy and accurate information. This video demonstrates the unique problems encountered by health care telephone personnel and dramatizes specific techniques for handling them.
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| How to properly answer a patient’s call
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| How to handle on-hold calls and transfer patients smoothly
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| How to handle complaints and field patient requests with courtesy
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Handling the Sexual Harassment
Complaint
#LC-HARAM
15 minutes
Sale: $695.00
Rental: $165.00
Teach managers how to properly field a sexual harassment complaint. This video underscores the importance of protecting the victim, being accurate and sympathetic, and providing documentation. It also provides tips on keeping your employees’ minds on their jobs and your organization out of court.
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| How to receive and record the sexual harassment complaint
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| How to conduct an effective investigation
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| How to interview the alleged offender
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| How to take appropriate action
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MPC-Connecthealth - Sale: $795 - Rental $295 - DVD add $100
How to Connect in Healthcare in 90 seconds or less |
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In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. In How to Connect in Healthcare
...in
This
engaging and motivational video will teach your team how to
naturally make a genuine connection with patients, family members,
co-workers...everyone they meet.
How
to Connect in Healthcare … And How to Connect in Healthcare in 90 Seconds or Less will result in...
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In This Together
#MPC-TOGETH
23 minutes
Sale: $795.00
Rental: $295.00
Seven front line employees from a variety of businesses speak directly to their
peers as they lay out the issues of respect and harassment head on. No heavy
corporate message, rather an insightful look at real situations that will lead
employees to make better choices. ". . . a positive approach to a kinder workplace."
Everyone will enjoy watching In this together. It offers an entertaining and
honest look at the everyday issues of respect and harassment we all encounter.
Employees will be drawn into an engaging yet non-threatening opinion survey.
In This Together creates a safe environment where they can re-evaluate their
beliefs and their actions. Corporate exposure will be reduced by a clear presentation
of the legal facts and the optional "I Understand" forms signed by each employee.
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| 10 Employee Handbooks
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| 10 Pocket Cards
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| 50 Opinion Surveys Leader's Guide
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It's Not Just About Sex Anymore:Harassment &
Discrimination
#VPP-ABTSEX
13 minutes
Sale: $795.00
Rental: $195.00
Now available in DVD format! Prevent illegal behavior before it starts by showing
all learners both what's allowed in the workplace and what isn't... Now - more
than ever - employees must understand that there's far more to workplace harassment
and discrimination than just sex. Is your organization prepared for this changing
world? It seems as if, every day, the EEO and the courts expand the definition
of harassment and discrimination.
In this changing environment it's difficult to know - or understand what's allowed
and what's not allowed at work. This brand new video training program breaks
ground by dramatically illustrating: The ever expanding range of behaviors that
create a hostile work environment The differences between free speech at work
and protected speech in public The consequences for individuals who exhibit
unacceptable behavior The legal threats that companies or organizations can
encounter
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| Harassment and discrimination hurt everyone
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| Which behaviors now contribute to a hostile work environment
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| The areas in which people and organizations cannot discriminate
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| When harassment can become discrimination, or "tangible employment action"
and the implications of those
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Let's Talk: Handling the Difficult
Performance Appraisal
#VPP-TALK
13 minutes
Sale: $795.00
Rental: $195.00
Some managers dread all performance appraisals. But all managers dread some-the difficult ones. The employee who won't talk. The top performer who still needs to improve. Those who resent criticism or deny responsibility. Handling difficult performance appraisals represents one of management's biggest headache and challenges. And yet, it's also the best way to help people get better at what they do. This program will ensure that your managers and supervisors: Learn how to Tell employees exactly how they see it Know to Ask for feedback from difficult direct-reports Discover ways to Lead toward a solution Keep at it until needed changes stick
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| Performance Appraisals help people get better at what they do
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| How a real give and take can uncover hidden motivations
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| Ways to encourage top performers to do better
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| How to overcome objections to 360-degree feedback
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| Why on-going feedback reduces difficulties at the performance appraisal
meeting
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| The importance of staying focused on work-related issues
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| How the T.A.L.K. method handles any difficult appraisal
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Using dramatic examples that illustrate many of a manager's worst performance appraisal nightmares, this video shows how the T.A.L.K. model leads employees to a mutually agreed upon solution to any workplace challenge.
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Sale: $695.00
Rental: $195.00
Imagine a workplace... Where the employees are supportive of one another Where they strive to be more effective in their jobs Where each employee makes a positive difference Where everyone contributes to the success of the organization It's not a dream! It can be a reality! Owen the "OWN IT!" guy introduces you to the good people of one of the nation's most successful pediatric clinics and helps you establish that culture in your organization by presenting the four key principles of job ownership:
| Caring about what you do |
| Being a team player |
| Going above and beyond |
| Being proud of what you do and where you do it |
This 20-minute video delivers its messages by sharing the wisdom and experiences of supervisors and front line personnel who have greatly enhanced their work experience by taking ownership of their jobs. OWN IT! shows that when employees own their jobs, productivity improves, customers remain loyal, and frowns turn into smiles.
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Patterns
#QMR-Patterns
3 part series
Sale: $1,462.50
Sexual harassment at work is more than a legal issue. It is fundamentally a behavioral problem. PATTERNS takes on the behavioral challenge, arming employees and managers with the information they need to prevent sexual harassment and the tools that will help them to respond when incidents occur. Each program in the series can stand alone and may be purchased separately. There are volume discounts if you purchase the entire series or multiple copies of any program. If you buy both Programs 1 & 2, the 10-minute new employee orientation program "Rights & Responsibilities" will be included at no extra charge (offer through September 2002). Included Training Items: Each PATTERNS program includes a comprehensive facilitation guide and reproducible handouts, as well as optional PowerPoint slides at no additional cost.
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Patterns: Preventing Sexual Harassment
#QMR-Pat#1
26 minutes
Sale: $625.00
Rental: $295.00
Program 1: Preventing Sexual Harassment, looks at 4 common patterns of inappropriate behavior- the habitual harasser, the smitten harasser, the bully, and the jilted harasser. How we respond to harassment will be most effective when we recognize why the behavior is occurring. This program arms employees with information and insights to help them determine the best way to get the behavior to stop. A series of dramatizations bring each pattern to life. Attorneys, human resource professionals and a troupe of exceptional actors take us through the legal, psychological, cultural and moral issues.
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Patterns: Responding to Sexual
Harassment
#QMR-Pat#2
26 minutes
Sale: $625.00
Rental: $295.00
Program 2: Responding to Sexual Harassment, is an extension of the first program in both style and content, and we recommend that managers view both parts of the series. Program 2 examines the legal liability issues and questions of personal responsibility that managers and supervisors must face. Using dramatizations, we explore different patterns of how managers often respond to sexual harassment incidents, including "the ostrich", "the chameleon", "the wounded tiger" and "the mother hen" and present more effective alternatives. Finally we discuss how incidents should be investigated and best resolved.
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Patterns: Rights and Responsibilities
#QMR-Pat#3
10 minutes
Sale: $625.00
Rental: $295.00
Program 3: Rights & Responsibilities, is a brief introduction to the issue of sexual harassment prevention intended for new employees. This orientation program describes what sexual harassment is, how it is damaging to the person being harassed, the harasser, the workgroup and the organization, and what an employees rights and responsibilities are in this area.
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Secret of Guest Relations, The
#LC-SECHC
23 minutes
Sale: $495.00
Rental: $195.00
Don’t let poor communication and service compromise your health facility’s competitive edge. This excellent video teaches health care professionals the importance of treating patients as special guests.
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| How to look for and discover patients’ real needs
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| How to treat patients like guests, instead of problems to be solved
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| How to soothe irate patients and work toward solutions
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Sexual Harassment in the Workplace…Identify. Stop. Prevent.
II
#LC-HARE2
24 minutes
Sale: $495.00
Rental: $195.00
Everyone loses when sexual harassment occurs. It lowers morale, affects productivity, and can result in a lawsuit. This video will leave no question in employees’ minds about what constitutes sexual harassment-and ensure that your work environment is safe and nonthreatening.
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| How to define sexual harassment
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| How to identify each type of harassment
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| How to prevent harassment from happening
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| How to stop sexual harassment if it does occur
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| How to identify potential areas of sexual harassment in health care
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| How to put three "don'ts" into play for preventing sexual harassment
in health care
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| Training Leader's Guide
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| Desk Reference Guide
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| How-To Book: Stopping Sexual Harassment Before It Starts, 2nd Edition
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Sexual Harassment: It Can Happen Here
#LC-SexHarass
19 minutes
Sale: $795.00
Rental: $195.00
Sexual harassment knows no boundaries-any employee can become a victim. Today, even the smallest organizations are taking steps to prevent it, and to avoid costly lawsuits. Sexual Harassment: It Can Happen Here teaches your employees how to identify sexual harassment-and how to respond professionally should they ever experience it or witness it. By helping employees to personally and professionally prevent harassment, everyone in your organization will benefit from a more positive and respect-filled work place.
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| Know the issues-learn to identify harassment |
| Know your organization's policies |
| Take personal responsibility for your own actions |
| Be proactive. Speak up promptly to resolve situations
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We Need to Talk: Coaching Employees
in Healthcare
#LC-WETALK
23 minutes
Sale: $495.00
Rental: $125.00
There more to coaching your health-care employees than just giving a simple "pep talk." Without honing in on exactly what your health caregivers are saying, or coming to an organized agreement on how things should be handled, a "simple" coaching meeting could end up being just as counterproductive as doing nothing at all. Instead, learn to coach in a way that ensures a positive influence on your employees' work performance, without upsetting them, or loosing them over an issue handled incorrectly.
For self-study and facilitated training, this unique and dramatic case study-style video presents a typical health-care environment. It dramatizes how managers in health care can prepare themselves for handling all the difficult issues, emotions, evasions, and diversions that come between an employees' ability to perform their daily job tasks and most importantly, care for their patients. Six sensitive and detailed steps, plus the key counseling techniques presented in this health care version of We Need to Talk comprise a successful agenda for facing health-care workers who need a boost in their attitude and performance!
Video Synopsis: (video length: 23 minutes)
Set in two different environments, this video incorporates two typical health-care
facility scenes. The first segment, centered around a formal patient complaint,
features Maria, director of patient relations and Ray. Here, viewers are made
aware of the structure of a performance counseling meeting as they explore the
main interpersonal skills and techniques managers should use. The second segment
sets up an actual performance counseling meeting between Alan, director of hospital
public relations and Steve to show viewers how meeting strategies unfold for
a positive outcome.
Included Training Items:
Video, Training Leader's Guide, How-To Book Improving Workplace Performance
Through Coaching
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