Communication Cornerstones: Building Trust
#CS-CommCorner
24 minutes

Sale: $695.00
Rental: $195.00

This NEW Trainer’s Toolkit® uses a unique comparison between good and bad management styles to captivate and educate your managers on the benefits of good communication skills. Each vignette demonstrates the most effective ways to manage, as well as the negative results of managing poorly.

Included Training Items:
This Trainer’s Toolkit contains the video program, Communication Cornerstones: Building Trust, 10 desk references, an expanded leader’s guide, and a laminated poster.

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Communication Nightmares: Solutions to Your Top Communication Problems
#LC-WORKC
26 minutes

Sale: $695.00
Rental: $165.00

Communicating with coworkers can be one to the most challenging parts of your workday. At one time or another, we’ve all had to maintain a conversation with someone who is defensive, a poor listener or a discussion dominator. Communication Nightmares shows specific examples of how to handle these personality traits and how to turn that challenging situation into an effective conversation.

Communication Nightmares explains that you must first make up your mind to deal with the situation, no matter how complicated or emotional it might be. Second, you must make the commitment to stick with the challenge until your message is clearly understood. Remembering these two tips will improve the way you communicate with your coworkers and the way they respond to you.

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Communicating Non-Defensively

CRM-CommNonDef    19 mins.    Sale: $795.00    Rental: $275.00

 

Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn't mean it personally? Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of relationships. The Defensiveness Chain that is created impairs communication and reduces productivity. CRM's video Communicating Non-Defensively shows five essential skills that promote a productive work environment.

Viewers gain a clear understanding of why all people are naturally defensive, as well as learn the symptoms and consequences of inappropriate defensiveness. This video shows that we all must be responsible for how we deliver AND receive messages. Communicating Non-Defensively shows how to disengage from a defensive position, how to empathize and disarm a defensive person, how to inquire and focus on the issues, how to disclose ones own needs and goals non-defensively, and how to depersonalize the issues.

Communicating Non-Defensively reminds viewers that when comments and opinions get passed around that are potentially defensive the focus should be on behavioral patterns, so the receiver has less reason to receive it personally.
Participants will learn to:

* Express themselves openly and effectively
* Shift away from the defensive
* Guide others toward better communication

Program Contents:

* VHS or DVD, Leader's Guide, sample Participant's Workbook.

Note: If you purchase on DVD, please note that you will be provided with a DVD-R. Please make sure your player can accommodate this format.

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Communication: The Nonverbal Agenda

        CRM-Nonverbal    20 Mins.    Sale: $795.00    Rental: $275.00

This is a provocative film that examines the role that nonverbal messages play in our lives at work. We learn that ignoring nonverbal language can have costly consequences.

As we see in the film, it is especially troublesome when we send or receive mixed messages -- when the words say one thing and the facial expressions, tone of voice, and body language say something else. Confused messages greatly impair our ability to communicate effectively. They have an adverse impact on morale, performance and productivity.

Fortunately, however, we can all improve our abilities in this area. Nonverbal language is something we cannot afford to ignore. It is a powerful and fascinating aspect of communication. This film offers concrete guidance in becoming more alert to this "silent language."
Viewers will learn:

* that nonverbal messages are equally or even more important than the words we use
* what happens when verbal and nonverbal messages conflict
* what types of messages are conveyed by nonverbal language
* what to listen to and look for in a nonverbal message
* to understand cultural differences in nonverbal language
* to become aware of one's own nonverbal language
* the importance of sending consistent messages

Program Contents:

* VHS or DVD and Leader's Guide

Note: If you purchase on DVD, please note that you will be provided with a DVD-R. Please make sure your player can accommodate this format.

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Constructive Communication: How to Give It and How to Take It
#LC-CONST
19 minutes

Sale: $695.00
Rental: $165.00

This two-part series will help viewers solve problems, strengthen trust, and increase productivity, quality, and teamwork. Video One shows how to give and take constructive criticism. Video Two includes vignettes for employees to practice the criticism techniques they have learned.

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E-mail Essentials: Legal and Appropriate Use of E-Mail (Employee private sector)
#QMR-EmailEmp
24 minutes

Sale: $625.00
Rental: $295.00

Harassment has appeared on-line wearing a variety of disguises. Discrimination in employment issues are surfacing. Organizations are struggling with what is appropriate and inappropriate personal use of business e -mail. What (if any) privacy can we expect from this technology? What are the legal liability issues?

Organizations and individual employees are facing litigation arising out of the illegal use of their e-mail systems. Messages that employees thought had been deleted are being discovered in back-up tapes and elsewhere by high tech detectives and used as evidence in lawsuits. Productivity that is supposed to be enhanced by the speed and power of e-mail is, in many organizations, being negatively impacted as employees use their e-mail for personal communication, to run their own private businesses, to send jokes (some of which are inappropriate or offensive) to their co-workers or to "flame" those they don't like.

There is much to think about.

Quantity discount pricing available. Contact us for discount information.

Included Training Items:
Comes complete with a Facilitator's & User's Guide and participant handouts. Employee (24 minute) & management (28 minute) versions for private and public sector organizations.

E-mail Essentials: Legal and Appropriate Use of E-Mail (Employee public sector)
#QMR-E-EmpGov
24 minutes

Sale: $625.00
Rental: $295.00

E-mail Essentials: Legal and Appropriate Use of E-Mail (Managers private sector)
#QMR-EmailMgmt
24 minutes

Sale: $625.00
Rental: $295.00

E-mail Essentials: Legal and Appropriate Use of E-Mail (Managers private sector)
#QMR-E-MgGov
24 minutes

Sale: $625.00
Rental: $295.00

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From No to Yes: The Constructive Route to Agreement
#VA-VFR000
27 minutes

Sale: $870.00
Rental: $250.00

Knowing you are right is not good enough. And aggressively trying to force your opinions on others is rarely the best way to achieve their agreement. No one will listen to you if you won’t listen to them.

This video shows Martin (Robert Lindsay) learning the subtle techniques of negotiation from someone for whom the gentle art of persuasion is essential-his doctor. She tells him to listen actively, win himself a hearing and, finally, work toward a joint solution.

By changing his attitude and applying these new techniques, Martin not only manages to achieve his objective but also lowers his blood pressure. He discovers that the road to agreement need not be tortuous of certain basic techniques are followed.

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 How to Connect in Business

Grapevine, The
#VA-Grape
31 minutes

Sale: $870.00
Rental: $250.00

Simple lack of communication is the culprit in this program. As the staff arrives for work one morning, they read in the newspaper that Universal, one of their largest clients, has gone bankrupt. Of course, reading about it in the local press is the last way staff should receive bad news.

Meanwhile, management is behind closed doors. The impending collapse of Universal is old news to them, and plans were put in place months ago to minimize the disruption. One of these had been for each department head to keep their team informed. Too bad Alex, the head of production, made the serious miscalculation of not informing his section for fear of alarming them.

Meanwhile, back on the factory floor, the rumor mill is churning. When Alex’s staff discuss the news with people from other sections who have been informed, Alex’s team convince themselves they are to be the first victims of certain downsizing. Job commitment falls off. Key staff begin to look for new jobs.

The Grapevine shows managers how open, honest communication can preempt such devastating events. Clear, direct, face-to-face staff briefings, where questions can be asked and answered, are best. Used in conjunction with e-mail, faxes and notice boards, staff can become part of the change process.

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I Wasn’t Prepared for That
#VA-Unprepared
26 minutes

Sale: $870.00
Rental: $250.00

When Rachel (Dawn French) is asked to make a presentation on relocation options for the firm, she recoils in horror, preferring to e-mail her case to the board of directors. But as her mentor, Jenkins (Robert Lindsay), points out, nobody knows the situation better than Rachel, and a professional presentation carries more weight than a simple memo.

To boost Rachel’s confidence, Jenkins explains she must prepare the presentation by first knowing who she is talking to and why. By trial and error, Jenkins then coaches Rachel through the three key stages of giving a presentation: outline the position, give the options and offer a proposal. I Wasn’t Prepared For That also provides practical presentation tips such as avoiding jargon, reducing nervous anxiety, and using visual aids properly, all explained with a serious dose of humor.

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Life IS a Series of Presentations

#VPP-LifeIs
Topics: Presentations, Communication Skills, Sales
Length: 24 min
VHS Lease/Purchase: $795/15-Day Rental: $235/15-Day Extension: $160 New! DVD Lease/Purchase: $995/15-Day Rental: $395/15-Day Extension: $195

The best way to cut through the clutter is to make your point–quickly and effectively. 

Based on the book by author Tony Jeary, Life IS a Series of Presentations demonstrates how to focus and execute your communication so that every time you present an idea, a message, a speech, or even conduct a meeting, you will gain the skills necessary to maximize your daily interactions. The course follows a series of easy-to-use steps with the P.O.I.N.T. model, enabling participants to inspire, inform, and influence others confidently and persuasively. Ultimately, employees will establish credibility, improve working relationships, increase efficiency and effectiveness, improve job and personal satisfaction, and more. 

After viewing this video, employees will know how to:

* Explain why work (and life) is a series of “presentations” * Identify the three categories of presentations: Inspire, Influence, and Inform * Articulate why and how the P.O.I.N.T. model is effective * Apply the steps of the P.O.I.N.T. model in common presentation situations, including e-mail, voice-mail, live phone conversations, one-on-one, small group/team * Demonstrate confidence and persuasiveness when making presentations

The P.O.I.N.T. Model:
P - Prepare
O - Outline Intent
I - Involve Audience
N - Narrow Objectives and Focus
T - Tailor Presentation Throughout
Program Includes:

* 24 Minute program available in DVD or VHS
* Facilitator Guide with 1-hr, 4-hr, and 1-day
(8-hr) agenda options
* Reproducible Participant Materials 
* Reproducible Self-Study Workbook 
* PowerPoint presentation available for download
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Magic of We, The

        CRM-Magic    8 Mins.    Sale: $795.00    Rental: $275.00

 

This innovative video program tells the compelling and true story of how management and employees turned Snapper Lawnmowers around - together, to create a $67 million dollar company turnaround in one year.

In The Magic of We, you'll see a team of 25 Snapper employees gather in the main plant on a Saturday morning for a very different kind of meeting. Senior managers, engineers, suppliers, customer service and marketing are assigned one task: Put together 4 lawnmowers themselves.

It comes down to nuts and bolts - literally! As they work, these diverse teams realize that a universal bolt that was supposed to streamline production is causing more problems than it was supposed to solve. See how they use the 'magic of we' to find the solution.

The Magic of We is one story, shown five times with five different intros and closings, each addressing a different topic area: Leadership, Teamwork, Problem Solving, Lean Manufacturing, Communication.
Here is just a sample of the learning points covered:

* Gain first hand knowledge and experience. Walk your "four corners". (Leadership)
* Understand the team's mission and each individual's role. (Teamwork)
* Step outside your day-to-day environment to change your perspective. (Problem Solving)
* Help create a work environment that brings down barriers to talking, listening, and sharing. (Communication)
* Cultivate a culture of "us vs. the problem," not "department vs. department."
(Lean Manufacturing)

Program Contents:

* VHS or DVD, Leader’s Guide with reproducible participant handouts, PowerPoint CD-ROM, 10 “Magic of We” Post-It® Notes.

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Meeting, Bloody Meetings
#VA-Meetings
30 minutes

Sale: $870.00
Rental: $250.00

John Cleese is featured as a thoroughly inefficient chairperson who dreams he is hauled up before a court for negligent conduct of meetings. After reviewing the offender's last few conferences, the court pronounces him guilty on all five counts: failing to prepare himself, failing to inform others, failing to plan the agenda, failing to control the discussion and failing to record the decisions. The judge then demonstrates that the discipline and logic needed to conduct a court case parallel those needed to run an effective business meeting.

Using humor and insight, John Cleese illustrates the essential skills that will ensure efficient, effective work sessions. Banish unproductive meetings from your organization forever with Meetings, Bloody Meetings.

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More Bloody Meetings 

#VA-MoreMeet
30 minutes

Sale: $870.00
Rental: $250.00

Building on the story of its companion video, Meetings, Bloody Meetings, John Cleese is caught in his own courtroom nightmare, accused of bungling the human side of meetings. Cleese is brought up on three charges: failure to control the meeting, failure to keep the meeting on track and failure to allow everyone to contribute.

The evidence? The culprit’s own flashbacks from recent meetings, every session mismanaged. When the judge reviews the facts of the case, there is little doubt that Cleese is once again “GUILTY!”

Used on its own or in tandem with its companion title, More Bloody Meetings is sure to benefit both veteran and novice meeting leaders.

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Negotiating: Tying the Knot
#VA-Negotiate
30 minutes

Sale: $870.00
Rental: $250.00

After attempting to dictate every aspect of their first date, Kate learns the number-one step in productive negotiating: ask questions. Charlie and Kate disagree about who pays the check, until they understand step number two—bottom lines must remain flexible.

Charlie and Kate then learn the importance of managing emotions when they launch into a discussion of the family budget without an exhaustive list of their needs. When it comes to the division of domestic chores, Kate initially fails to make her needs clear. When she tries again and pitches high, the couple reach a workable agreement.

Kate wants a honeymoon in Greece. Charlie wants to hike in the jungle. It could be an impasse, but they find a way forward by trading points, not conceding them. Finally, using “what if” questions, Charlie and Kate learn how to avoid threats and ultimatums.

Having successfully negotiated their agreement, Kate and Charlie tie the knot with confidence and joy, a positive conclusion to a successful negotiation.

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Power of Listening

CRM-PowerListen    23 Mins.    Sale: $795.00    Rental: $275.00

Of all the communication skills we employ, listening is the most used and the least appreciated. Effective listening skills are crucial because listening is a fundamental source of information, as well as a key element in interpersonal relations. This film delivers its message and demonstrates concepts through a realistic business drama, historical examples, animated characters, and an on-camera spokesperson, communications expert Dr. Tony Alessandra.

Among other things, the video teaches why most people are not good listeners, major impediments to effective listening, listening as an active skill, why listening is a powerful tool, how listening differs from reading, and techniques for sharpening listening skills.

As The Power of Listening illustrates, listening is an essential and potent aspect of good communications, and despite advances in technology, it remains a very human process-and a very powerful one.
The following points are highlighted in the video:

* why most people are not good listeners
* major impediments to effective listening
* listening as an active leadership skill
* why listening is a powerful tool
* how listening differs from reading
* techniques for sharpening listening skills
* eliminating costly mistakes through effective listening

Program Contents:

* VHS Video and Leader's Guide

Note: If you purchase on DVD, please note that you will be provided with a DVD-R. Please make sure your player can accommodate this format.

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Speaking Effectively to One or One Thousand

CRM-Speak    24 Mins.    Sale: $895.00    Rental: $275.00

In a well-known study, 3,000 people were asked what frightened them most. The number one answer was -- public speaking. This entertaining film gives viewers the skills so needed for confident communication with audiences of one or one thousand.

Host Steve Landesberg, of the "Barney Miller" TV show, and a team of actors show the most common ways speakers can botch a presentation. Then they show the four main components of effective speaking for an audience of any size.

This video proves that the ability to speak effectively is one of the most powerful tools for personal and professional success. And because people who speak effectively are perceived as leaders, the importance of training all members of your organization in the techniques presented here cannot be overstated. By showing this film to both management and the workforce, you'll help people build better relationships with colleagues and customers while greatly enhancing the quality of communication, creativity, productivity and the very image of your organization.
Participants will learn:

* What causes public-speaking fear and how to avoid it
* The roles of appearance and body language
* How to most effectively communicate your message

Program Contents:

* VHS or DVD, Leader's Guide

Note: If you purchase on DVD, please note that you will be provided with a DVD-R. Please make sure your player can accommodate this format.

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Straight Scoop on E-mail, The
#LC-EML000
22 minutes

Sale: $595.00
Rental: $125.00

This timely new video program-which was selected by Human Resource Executive magazine as one to the Top Ten Training Products of 1997-discusses e-mail etiquette, privacy and how to protect the rights of everyone in the workplace.

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Straight Talk: The Art of Assertiveness
#VA-VRT000
27 minutes

Sale: $870.00
Rental: $250.00

The ability to "speak up" in an effective, assertive manner is a mandatory skill for all employees in a quality organization. John Cleese shows how to master the techniques of assertive behavior in a series of settings. First, we see how submissive behavior and hesitancy can cause a person’s point of view to be ignored. As rights are neglected, resentment builds to the point where people lose their confidence and become demotivated.

Aggressive behavior is no better. People do not respond positively when bullied or treated like doormats. Aggressors may appear to get their way, but they do not win cooperation, only indignation.

Between submission and aggression is a balance point: assertiveness. The basic rule of assertive behavior is to be honest with oneself and with other people, without indulging in emotional comments. Honesty makes communication possible because it helps reveal what other people think.

It is also vital to decide what is negotiable and what is not. Repeating the position, while trying to be helpful and inviting others to assist in solving the problem, makes it clear that the negotiation is between equals.

As Straight Talking shows, assertive behavior does not guarantee success. But it does give people the best chance of arriving at a mutually satisfactory solution—and laying the groundwork for a good working relationship in the future.

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Take Time to Listen
#AMI-TakeTime
19 minutes

Sale: $695.00
Rental: $195.00

If your employees are poor listeners, this video will give them skills they need to listen and improve communication all around. Help them refine their listening skills to understand the real message being sent.

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Talk I$n’t Cheap
#VV-TalkCheap
19 minutes

Sale: $695.00
Rental: $295.00

This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company’s profitability.

Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.

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Verbal Communication: The Power of Words

CRM-VerbalComm    22 Mins.    Sale: $795.00    Rental: $275.00

Poor communication can create chaos in the workplace. The point is clearly illustrated as this award-winning video visits a newsroom and a hospital where miscommunication reigns. We guarantee you won't forget the lessons.

The complexities of verbal communication are explained from this simple perspective: the very reason for communication is to be understood. To get positive results, speakers need to understand the effect of their words on others. Listeners need to understand what they hear by avoiding quick judgment and misinterpretation. With this video, viewers learn the five critical elements of successful verbal communication, and the skills for adhering to them: Be a responsible speaker, Choose clear language, Choose the right environment, Be a receptive listener, and Practice feedback.

This film helps you teach people how to speak and listen responsibly for essential results: quality of product, more error-free efficiency, higher productivity, smoother performance and better human relationships. After more than a decade as a bestseller, this film has been updated with a new infusion of training power so needed for the era of empowerment, diversity management and total quality.
Viewers will learn:

* Good verbal communication isn't automatic: we must work hard at it
* The five critical elements of successful verbal communication, and how to apply them
* The art of responsible speaking and responsible listening to achieve mutual understanding

Program Contents:

* VHS or DVD, Leader's Guide

Note: If you purchase on DVD, please note that you will be provided with a DVD-R. Please make sure your player can accommodate this format.

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We’ve Got to Stop Meeting Like This
#AMI-StopMeet
20 minutes    Sale: $795.00    Rental: $195.00

There's no getting around it. Meetings are a way of life in today's organizations where teams demand a high level of involvement and communication. But they don't have to be a waste of time.

We've Got to Stop Meeting Like This! shares a "how-to" formula for meeting management. It will show your staff how to turn even the most misdirected meeting into an organized, productive session where participants are valued, focused, and involved.

Synopsis
The action opens on a meeting that has been "hijacked" by Carl, a long-winded accountant who has participants yawning, composing grocery lists, and thinking of reasons why they need to leave. It is the first of many challenges the meeting facilitator must resolve-from handling difficult personalities to sorting out objectives and plotting a clear course for action.

Through the course of this entertaining dramatization of a real meeting, your employees will learn how to save time by holding only necessary meetings, by starting and ending meetings at agreed-upon times, and by asking participants to come prepared. The video will help employees communicate better and use company resources (such as time!) as efficiently and effectively as possible.

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You’ll Soon Get the Hang of It
#VA-GetHang
29 minutes

Sale: $870.00
Rental: $250.00

The program focuses on how to give trainees the skills necessary to perform tasks accurately and the motivation to become active contributors. Preparation is the key. Organize the key learning objectives in sequence, gather necessary materials and equipment, and determine the trainee’s knowledge level, including familiarity with jargon. You’ll Soon Get The Hang Of It emphasizes the need to instruct and motivate.

You’ll Soon Get The Hang Of It explains the values of praise and follow up, which reinforce the feeling of achievement and instill the desire to achieve at higher levels.

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You’re Not Communicating
#AMI-NotComm
23 minutes

Sale: $695.00
Rental: $195.00

Revitalize professional relationships and develop expert communicators among your staff with the time-tested skills outlined in this how-to-video.

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You’re Not Listening
2nd edition
#LC-NOLIS
19 minutes

Sale: $650.00
Rental: $150.00

Help employees find out why they are not listening--and what they can do about it!

Most people would agree that listening is critically important to success. Yet studies have shown that we listen at only 25% efficiency. If listening is so important, why do we do it so poorly? Many of us fall victim to distractions, tune out if we lose interest, or are more intent on making our own point than in trying to understand the other person. Or we may commit a host of other common listening errors.

Fortunately, effective listening is easy and can be improved through practice. In You're Not Listening, a series of vignettes identify poor listening habits and demonstrate how they can be overcome.

How To Training Points:

* How to identify and overcome barriers to listening
* How to recognize advantages of good listening and the consequences of not listening
* How to master six effective listening skills 

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