Leadership

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LEADERSHIP

Sale

Rental

Bury My Heart in Conference Room B

$725

$195

Case Studies in Leadership - 6 part series

$2,190

n/a

Character in Action

$695

$250

Cuban Missile Crisis: A Case Study in Dec. Making & Consequences, The

$795

$225

Even Eagles Need a Push

$795

$225

Front of the Class (blue collar & Gov't versions avail.)

$795

$295

Giving Leadership Away

$695

$295

Improving Performance Through Empowerment

$695

$165

It's A Wonderful Life: Leading Through Service

$895

$225

Joel Barker's Leadershift: Five Lessons for Leaders in the 21st Century

$895

$200

Leadership: An Art of Possibility

$825

$210

Leadership: Reach for the Stars

$595

$125

Leadership: What's Trust Got To Do with It?

$695

$295

Leadership Pickles, The $795 $295

Leading with Persuasion

$695

$295

Life & Work

$695

$200

Love & Profit

$695

$200

Millennium - Leadership Capsules for the 21st Century

$3,350

$2,360

Millennium - Leadership Is…

$625

$295

Millennium - The Leader as Coach

$625

$295

Millennium - The Leader as Mentor

$625

$295

Millennium - How Leaders Provide Performance Feedback

$625

$295

Millennium - Beginning Employment Relationships

$625

$295

Millennium - Ending Employment Relationships

$625

$295

Millennium - In Compliance

$625

$295

Millennium - Coaching and Performance Feedback Training Scenes

$625

$295

New Business of Paradigms, The (2 video set)

$895

$200

Paradigm Mastery Series (5 titles)

$1,485

$600

Where There's a Will There's A Way

$870

$250

Would I Work For Me?

$695

$295

 

Bury My Heart in Conference Room B

#VP-CovfRm"B"     24 minutes     Sale: $725.00     Rental: $195.00

This program is like no other leadership approach you've seen. First of all, the thing actually works! Secondly, it's deeply empathic to the real world of today's manager.

This 24-minute video features Stan Slap and is a revolutionary program used by many of the world's best companies to increase management commitment, reduce turnover, and get support for corporate strategies. This program also includes a beautifully designed workbook stolen from the two-day training program. It includes engaging participant activities and complete-we mean complete-step-by-step facilitator instructions. How cool is that?

Here's what you will learn:

How to get people to work harder and enjoy it more (of course, we can't come right out and say that).

How to live your personal values every day as a manager and turn those values into better working conditions for your people.

How to motivate people without the carrot or the stick. Relax, you can still use those as a manager-we're talking leadership here.

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Case Studies in Leadership - 6 part series

#VA-Ldr-Cases     97 minutes     Sale: $2,190.00

These cases show how an alteration in a manager’s approach can change a problem person into a performer.

Big Mouth Billy: Billy promises his manager, John Cleese, everything but does nothing. He becomes a performer only when Jeeves miraculously appears to suggest a more realistic workload with achievable deadlines and interim reports.

Rulebound Reggie: Reggie (John Cleese) insists that nothing can be done until all the paperwork is in perfect order. Using a firm hand and actively encouraging his sense of belonging make Reggie much more responsive.

Moaning Minnie: Minnie (Oscar winner Emma Thompson) can give a thousand excuses why something can’t be done. But as the Genie of the Lamp (John Cleese) explains to her dictatorial manager, discussion and helpful device can turn a whiner into a winner.

Whimpy Wendy: Wendy always needs reassurance before making decisions. To help her learn to make decisions for herself, Wendy’s manager consults her on some important decisions to boost her confidence.

Silent Sam: Sam knows his job thoroughly but cannot communicate. Sam needs more time to plan his contributions and encouragement to express himself freely.

Lazy Linda: Linda’s timid boss allows her to get away with murder. Nanny Goodbody arrives with a firm insistence on quality and quantity and giving credit where it is due.

Focus Points

> An employee’s behavior is a response to the manager’s behavior

> Changing a manager’s behavior can change the person’s behavior

> You can’t change someone’s personality, but you can improve performance

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Cuban Missile Crisis: A Case Study in Decision Making & Consequences, The

#AKI-Cuban     24 minutes     Sale: $895.00     Rental: $225.00

Change and growth inevitably force companies to make critical decisions at unexpected moments. Acting under pressure, many organizations make decisions that fall short, that operate in a frustrating cycle of trial and error, that can waste millions of dollars.

How should organizations reach decisions that successfully impact their enterprise? What elements are essential in surfacing the best decision a team can make?

Management experts consider the Cuban Missile Crisis on of the most successful decision making processes in history. In 13 pressure-packed days, President Kennedy's Executive Committee debated and successfully resolved how to respond to the threat of attack of Soviet controlled nuclear weapons installed in Cuba, a mere 90 miles from the Florida coast.

The Cuban Missile Crisis video is not a history lesson, but an examination of the leadership style and processes that led President Kennedy's Executive Committee not just to a good decision, but to the optimal decision. If the five essential elements of leadership and work processes used during these meetings led to a decision that neutralized the threat of nuclear attack, think of what these elements can do for your organization's decision making teams.

Five essential elements of leadership and work processes:

Choosing the team members, Setting the tone for openness and trust, The role of the leader, Developing alternatives and considering their consequences

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Character in Action    23 minutes    Sale:$625.00    Rental: $250.00

Best-selling author Donald T. Phillips ("Lincoln on Leadership") demonstrates the highest qualities of leadership, and how to apply them, using the shining example of the United States Coast Guard.

# Along the way, your organization's leaders will: Understand that an organization’s core values can lay the groundwork for an environment that nurtures leadership.
# Identify qualities to look for when selecting team members.
# Recognize the key elements of teamwork.
# Appreciate that organizations can be successful by empowering people to make decisions.
# Watch the United States Coast Guard put these leadership qualities into action – and then apply them to your organization to maximize productivity and effectiveness.

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Even Eagles Need a Push

#MM-EvenEagles     22 minutes     Sale: $795.00     Rental: $225.00

Even Eagles Need A Push challenges people to make a contribution. Filmed on location around the world, Even Eagles Need A Push shows five qualities of confident, empowered people.

An excellent meeting opener, it is also used in employee orientation. This remarkable program has been released in 57 countries.

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Front of the Class (blue collar & Gov't versions avail.)

#MPC-FrontClass     23 minutes     Sale: $795.00     Rental: $295.00 - DVD add $100

A touching film full of wit and wisdom that draws on school classroom recollections to teach and inspire new supervisors on the qualities of a true leader.  Being a supervisor is like moving to the front of the class: everyone around you is watching your moves and expecting the best. But it takes more that a promotion of a job title to be a great supervisor. It takes leadership.  The Front of the Class takes us back to school for a refresher course on being in charge. The backbone of this program is a simple question every supervisor must continually ask themselves...

                        "You only succeed when they do, so what do they need from you to succeed?"

Hilarious recollections of a child's best and worst teachers, the moving story of a classroom hero, flashbacks to the teacher's pet and everyone's favorite homework excuses, bring wisdom, warmth and a sense of humor to a memorable lesson on the qualities of a true leader.

Focus Points: * Be FIRST * Set the Pace * Set the Standards * Be FAIR * Don't Play Favorites * Share the Credit * Take the Heat * Be FIRM * State the Facts * State the Facts * Agree On the Problem * Explore for a Solution * Be FLEXIBLE * Assume the Best of People * Make Room for Good Ideas * Admit When You Are Wrong

This program is available in Corporate, Industrial and Government versions.

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Giving Leadership Away

#VV-GiveLdrship     19 minutes     Sale: $695.00      Rental: $295.00

The first reaction of most new leaders is to take on more work-it’s a natural reflex. How else can they be sure their project gets done right? But the more the leader takes on, the less motivated the team members become.

The greatest challenge for team leaders is to let go of their work. The leader’s job is to provide the tools, motivation and direction the team members need to do the work itself. Unfortunately, many leaders get no formal training in running a team. Giving Leadership Away can help both new and experienced leaders take on that challenge.

In This video, a newly promoted team leader learns that giving leadership away is not as easy as it seems. Used to making decisions for the team. Inadvertently preventing them from doing their jobs. And when he does try to share responsibility, team members are not always willing or able to take on the task.

The solution comes surprisingly from a jar of Legos and some unconventional advice. They provide this new leader with the direction he needs to begin sharing leadership and fostering everyone’s potential.

Focus Points

1. Establish Common Goals :* Set goals as a group * Encourage everyone to contribute

2. Allow People To Do Their Jobs: * Avoid interfering with work people can do on their own * Encourage people to make their own decisions * Support self-reliance

3. Agree On Levels Of Responsibility: * Establish levels of responsibility based on each persons abilities * Gain commitment to carry out the responsibilities * Build people’s confidence in their own abilities

4. Hold Individuals Accountable: * Don’t allow people to shirk agreed-upon responsibilities * Point out problems which need to be addressed * Support people in solving problems on their own

5. Keep Team Focused On Goals: * Do not allow individuals to veer off track * Provide support and motivation for staying in line with goals

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Improving Performance Through Empowerment

#LC-EMP02     18 minutes     Sale: $695.00     Rental: $165.00

In this realistic drama, a manager learns that he is not as empowering as he thinks. Throughout, Peter Block emphasizes the value of empowering employees to take charge, make decisions, and solve problems.

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It's A Wonderful Life: Leading Through Service

#AKI-Wonderful     21 minutes     Sale: $895.00     Rental: $225.00

What a rate combination. One of the greatest movies of the century and one of the most respected management thinkers in the world-together for the first time! Dr. Margaret Wheatley, author of Leadership And The New Science, interprets It’s A Wonderful Life, the classic film starring Jimmy Stewart.

A Revolutionary New Program In Management Training Renowned management expert Dr. Margaret Wheatley, author of several best-selling books on organizational behavior, connects her unique wisdom to scenes from that all-time favorite movie, It’s A Wonderful Life. By discovering the positive behavior of George Bailey, the hero of the movie, and his contribution to his community, trainees will internalize the fundamental ingredients of Servant Leadership and help make your organization even more wonderful…and successful!

Focus Points

> Encourage Maximum Potential Through Trust & Caring

> Everyone Can Be A Leader Who Serves

> Small Acts Of Kindness Make A Big Impact

> Benefit From Your Natural Impulse To Help

> Create A Legacy By Being Available To Others

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Joel Barker's Leadershift: Five Lessons for Leaders in the 21st Century

#STR-Leadershift     29 minutes     Sale: $895.00     Rental: $200.00

The concept of leadership is changing. Joel Barker's Leadershift: Five Lessons for Leaders in the 21st Century explores these shifts and offers five concepts that will improve the performance of any leader.

Using bridge-building as a metaphor, futurist Joel Barker teaches us that, more than anything else, the 21st century leader will build bridges . . . bridges built of hope and ideas and opportunities. Bridges that help us move from where we are to where we need to be.

Using inspiring locations and vivid stories, Joel Barker's Leadershift motivates every leader, and aspiring leader, to develop the skills needed to lead his or her organization into the 21st century.

Five Lessons for the 21st Century:

Focus the majority of your efforts on the future

Understand the nature of fundamental change

Appreciate complex systems and how they work

Examine your leadership style to see how it effects productivity

Create shared vision to build bridges to the future

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Leadership: An Art of Possibility With Ben Zander, Conductor of the Boston Philharmonic

#LC-MTVAT     30 minutes     Sale: $825.00     Rental: $225.00

Discover a new style of leadership that will give every employee within your organization the ability to participate in the vision!

Experience the phenomenon of Ben Zander, world-renowned conductor of the Boston Philharmonic Orchestra, as he expressively teaches a new and improved style of leadership in the exciting video training program Leadership: an Art of Possibility. Ben and his partner Rosamund coach leaders to speak possibility from any position, in any organization, anywhere in the world. With Ben's new interactive leadership style, managers and supervisors in your organization will learn to keep a possibility alive until every person involved in the project is enrolled. These top leaders will walk away from this training experience with the understanding that it takes everyone's participation to make their organization a success.

Video Synopsis:

By sharing his new leadership style with actual seminar attendees, viewers will experience the positive interaction between Ben Zander and his captivated audience. Viewers will witness how Ben motivates individual students to become part of the vision. From bellowing out hard to hit bass notes, to stringing the vibrant notes on the cello, these students are enlivened by Ben's message of possibility.

Focus Points

> Speak Possibility  

> Recognize the downward spiral and enroll people in the journey to Radiating Possibility

> Lead by making others more powerful (The conductor does not make a sound)

> Look for shining eyes

> Quiet the voice in the head that says "I can't do it"

> Everyone gets an "A" (Give people a possibility to live into, not an expectation to live up to)

> Remember Rule #6!

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Leadership: Reach for the Stars

#CS-LDR000     minutes     Sale: $595.00     

In this innovative program, Apollo 11 astronaut Buzz Aldrin teaches employees that everyone has the potential to develop into a consistent and effective leader by learning the right set of characteristics and behaviors — and by reaching for the stars.

Employees are encouraged to explore the possibilities and visualize what might be, evaluate expectations, build commitment and develop trust.

Focus Points

> Defining leadership

> Leadership characteristics

> Maintaining leadership

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Leadership: What's Trust Got to do with It?

#VV-Lead/Trust     19 minutes     Sale: $695.00     Rental: $295.00

What can leaders do to regain trust? This video provides realistic methods for rebuilding trust and reestablishing employee involvement. Today's LEADERSHIP: What's Trust Got To Do With It? tells the story of a team leader who learns that trust is the foundation of leadership. Using three trust building behaviors: openness, credibility and trusting others, he gradually regains the trust and active participation of his work team.

Rebuilding trust, as demonstrated in the video, requires time and consistency. As Sid, the video's mentor says, "Trust is like money. It's tough to get and easy to lose." And without trust, leadership is not possible.

Focus Points

> Trust is the foundation of leadership

> Without trust, leadership efforts have little effect

> The 3 most important trust building behaviors are:

Openness -- honestly tell people what you know--listen and respond to all questions.

Credibility -- do what you promise to do--own up to unfulfilled promises.

Trust Others -- acknowledge skills & expertise--encourage team members to contribute.

> Trust building behaviors must be consistent and ongoing

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The Leadership Pickles!

#MP-LeadPickle  16 minutes  Sale: $795.00  Rental: $295.00

What Bob Farrell did for customer service in the run away hit “Give ‘em the Pickle”, he is now doing for leadership. In this fun and exciting new film, Bob combines his passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds.

What defines a leader?  According to Bob Farrell,

“Leaders are those who SERVE the people who SERVE the customer.”

Just as customers need pickles, those special things you do for them to keep them coming back, your employees need their pickles too. They need and want certain things from you as their leader. If they get those things they will follow you and achieve great things. If they don’t get their leadership pickles, their belief and respect for you as a leader may begin to slip.

Being a leader is a tough job. It requires you be the best you can be. This program will inspire you and provide the concepts you need to succeed. 

Key learning points:

1.Spread ENTHUSIASM

* Create a sense of urgency * Lend them your energy * Make things fun.

2.Inspire CONFIDENCE

* Take the fear out of the future * Keep them well informed * Convince people to try.

3.Demonstrate INTEGRITY

* Your team is always watching * What they see is what you’ll get * Do the right thing, whatever the cost.

Bob Farrell is back - this time he's giving out LEADERSHIP PICKLES! What are leadership pickles? They're the things a leader does to SERVE the people who SERVE the customer. 

$795 VHS Purchase - $895 DVD Purchase
$295 VHS Rental - $350 DVD Rental
Free VHS or DVD Preview

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Leading with Persuasion

#VV-Persuasion     20 minutes      Sale: $695.00     Rental: $295.00

Ever have a great idea but couldn't get anyone to listen? These days success at every level of business depends not only on good ideas, but on the ability to communicate them. Good ideas need somebody to lead them through the process, somebody skilled at persuasion.

"Leading with Persuasion" demonstrates the process of effective persuasion. In the video, a supervisor has an interesting idea for improving production, but almost no one on his team wants to listen. Fortunately, one fellow team member thinks he may have a good idea. She guides him through the three essential steps of persuasion: preparation, presentation and response. She also emphasizes that persuasion is not about winning; instead, it's about making sure all ideas get presented in the best possible light.

By the end of the video, the best idea gains acceptance and viewers learn how to use the power of positive persuasion.

Focus Points

> PREPARE FOR PERSUASION

Recognize your own value

Focus your idea

Support with solid evidence

Anticipate objections

> PRESENT WITH CONFIDENCE

Establish Credibility

Be Direct & Logical

Show Conviction

> RESPOND TO EMOTIONAL ISSUES

Talk to people one on one

Be prepared to listen

Consider compromise

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Life & Work

#STR-Life&Work     30 minutes       Sale: $695.00     Rental: $200.00

During his twenty-eight years as a business leader, James Autry learned and practiced the art of caring leadership on a day-to-day, person to person basis. In Life & Work: A Manager’s Search for Meaning, Autry explores with breathtaking insight and sensitivity the emotional and spiritual issues involved in managing a work force.

In a pressurized atmosphere of downsizing, restructuring and intense competition, management must be viewed as an act of faith - and every job should reinforce an employees sense of work and dignity.

With courageous candor, Life & Work addresses the most troublesome challenges that arise in both work and life and offers invaluable guidance toward the successful integration of who we are and how we live with what we do.

Focus Points

> Finding your balance within life and work

> Learning how to care about yourself

> Helping others find balance

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Love & Profit

#STR-Love&Profit     30 minutes     Sale: $695.00     Rental: $200.00

During his twenty-eight years as a business leader, James Autry learned and practiced the art of caring leadership on a day-to-day, person to person basis. In Love & Profit he shares his insights and offers an inspiring model to live by.

Love & Profit combines Autry’s homespun storytelling with his thought provoking business poetry. You will find honesty, pain, and passion as he helps you understand what it means to really care about the people you serve.

Love & Profit shows the value and practical application of creating a caring environment where individuals are given the opportunity to thrive.

Focus Points

> Honesty: “If people don’t get the information they need, they will make it up."

> Trust: “If you mistrust people, you make them untrustworthy.”

> Special Treatment: “You don’t have to treat everyone exactly the same."

> Courage: “ Anger and intimidation are facades we hide behind.”

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Millennium - Leadership Capsules for the 21st Century

#QMR-MillennuimSer    8 part series      Sale: $3,350.00     Rental: $2,360.00

Managers, supervisors and team leaders, whether new to their positions or with years of experience, are under pressure to come to grips with the skills needed to lead their organizations into the next century. MILLENNIUM - Leadership Capsules for the 21st Century is a powerful new resource to help them meet these challenges.

MILLENNIUM - Leadership Capsules for the 21st Century is an 8 part training series (7 parts outside the US) designed to assist managers, supervisors and team leaders in their efforts to draw a bridge between the management skills they need and the leadership concepts their organizations are embracing.

Capsule #1 - Leadership Is... is the overview module. Here we explore the language and concepts of leadership. Topics include: What is a leader? Leadership and management. Who can be a leader? Becoming a leader. Leaders and followers. Why lead?

Capsule #2 - The Leader as Coach investigates the coaching skills which are vital to any organization's learning and success. Topics include: Coaching in the 21st century organization. What does a coach do? Effective coaching. Who can coach whom? The leader as coach.

Capsule #3 - The Leader as Mentor. In the fast changing world of the new organization, mentoring has become essential for preserving and passing down the history, culture and experience senior managers have accumulated. Topics include: Mentoring in the 21st century organization. What does a mentor do? Effective mentoring. Getting started. The leader as mentor.

Capsule #4 - How Leaders Provide Performance Feedback explores the skills needed to support employee development in learning organizations. Topics include: The fear factor. What is performance feedback? How do you best provide performance feedback? Who should provide feedback to whom? Feedback and Leadership.

Capsule #5 - Beginning Employment Relationships. The 21st century organization requires different kinds of relationships with employees. Topics include: Employment interviews. What you need to know about ... the position you're hiring for; the candidate you're interviewing; yourself. Preparing for the interview. The interview. The leader's responsibility.

Capsule #6 - Ending Employment Relationships. The reasons why employees leave organizations are many and complex. Some are performance related, others are not. In either case, the termination process doesn't have to be traumatic. Topics include: Why employment relationships end. Inappropriate termination. Alternatives. Termination procedures. After the relationship ends.

Capsule #7 - In Compliance is a quick course in the complex world of EEO compliance issues. Topics include: What is EEO? Affirmative action? Diversity? What is a protected class? Three types of discrimination. What is harassment? The millennium_leadership. Leadership and compliance. This program is most suitable for American organizations.

Capsule #8 - Coaching & Performance Feedback Training Scenes consists of 8 dramatizations. Each training scenario begins by setting up a coaching or performance feedback situation culminating at a Decision Point. Here you are presented with 3 options as to how the scene should continue. These options are then played out and the consequences of the choices made are explored by a panel of management and human resource experts.

PRICING: Each capsule can be purchased separately. The price per capsule is based upon the number of capsules purchased at the same time. Entire series of 8 capsules results in total price of $3,350.00 ($418.75 per capsule), which is a 33% discount off the regular price of $625 per capsule. Contact us for additional discount information.

Included Training Items:

Each capsule comes complete with a 3 part guide. Part 1 lays out ideas for reflection. Part 2 is a self-study guide with questions to focus learning. Part 3 offers activities and exercises for use in facilitated training. The guides can be reproduced to provide each participant with support materials at no additional charge.

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New Business of Paradigms, The (2 video set)

#STR-NewParadigm     44 minutes     Sale: $895.00     Rental: $200.00

Joel Barker’s The New Business of Paradigms retains the same powerful stories and examples from the original program, but repackages them with a current look and feel. When you purchase Joel Barker’s The New Business of Paradigms, you will receive this timely new program that we call The Classic Edition, plus a second program, The 21st Century Edition, absolutely free! This edition offers all new examples and stories to illustrate recent paradigm shifts. With two new programs on change, your training opportunities are limitless.

Focus Points

> Paradigms are common.

> Paradigms are useful.

> Don’t let your paradigm become the paradigm.

> Outsiders create new paradigms.

> Shifting paradigms takes courage.

> You can choose to change your paradigm

Materials Included

The New Business of Paradigms Fieldbook

The New Business of Paradigms Tools for Training on CD

Ten Pocket Reminder Cards

Two Programs:

Classic Edition: 26 Minutes

21st Century Edition 18 Minutes

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Paradigm Mastery Series (5 titles)

#STR-MasterySer     5 part series     Sale: $1,485.00     Rental: $600.00

The "Paradigm Mastery Series" transforms paradigm theory into an action-oriented program to manage change. In this five-part video retreat, Joel Barker discusses powerful insights on change and offers practical instruction on how to turn these insights into actions.

Using this series will help your viewers:

Learn how they should spend their time between the present and the future.

Find out how to step outside their boundaries so they can begin to anticipate and manage their future.

Start planning for how and when they will cause change instead of wondering when it will happen.

Identify how we all react differently to change and how to use these differences to solve their problems.

Discover the most effective way to get people involved and working together to uncover new paradigms.

Individual Programs:

Change and Leadership

The Paradigm Effect

The Paradigm Curve

Paradigm Partners

Paradigm Hunting

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Where There's a Will There's A Way

#VA-WILL     29 minutes     Sale: $870.00     Rental: $250.00

To manage people effectively, it is essential to give them confidence in the value of their jobs, their value as individuals and their value as part of a team. General manager Jobson places his faith in the company’s computer and not his own staff.

Ironically, it is his beloved computer (the voice of Oscar winner Emma Thompson) who points out his deficiencies and three key steps to resolving them. The result? Jobson, once harassed manager of insecure individuals, at last becomes the true leader of a motivated team.

Focus Points

Give people confidence:

In the value of their jobs

In their value as individuals

In their value as part of the team

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Would I Work For Me?

#VV-WouldIWork    18 minutes    Sale:$695.00    Rental $295.00

Key Features Include:
Running Time: 20 minutes. Get the DVD/vhs combo package for just $895.00.  This video training program includes a comprehensive 28 page leader's guide with reproducible worksheets. The entire video program is available for preview.

Essential Training for all Supervisors & Managers
Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn’t easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor.
The number one reason people thrive at work… is their boss.

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, go to Windows Media Player Download

The video, “Would I Work For Me?” demonstrates a supervisor’s behavior in realistic situations—first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. Viewers will learn eight effective management skills that improve motivation, productivity and the bottom line—this is essential training for all managers and supervisors.

VIEWERS LEARN:

* A supervisor’s behavior strongly influences the productivity of a work group
* Effective management practices, including:
- Share information
- Get people involved
- Listen to people’s concerns
- Take action to show you care
- Tell people what they’re doing right
- Focus on solutions, not problems
- Deal with mistakes in private
- Use mistakes to help people

THIS PROGRAM BENEFITS: New and experienced managers & supervisors